Return rules for EU orders

1. Returns Overview

At Elie Moors, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

2. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

• The item is in its original, unused, and unwashed condition.

• All original tags, labels, and packaging are intact.

• The return request is initiated within 7 days from the date of delivery.

3. Return Process

To initiate a return, follow these steps:

• Log in to your Elie Moors account.

• Navigate to your order history and select the order containing the item you wish to return.

• Follow the instructions to complete the return request, providing the reason for the return.

4. Return Shipping

Please note that return shipping costs are the responsibility of the customer. You can use a shipping carrier of your choice to send the item back to us. We recommend using a trackable shipping method to ensure the safe return of your item.

5. Return Address

Ship your return to the following address:

Bright Views srl (Elie Moors Clothing)

Avenue Louise 231

1000 Brussels-Belgium

6. Inspection and Processing

Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria mentioned above. If your return is approved, we will process your refund or exchange within 7 business days.

7. Refunds

If you are eligible for a refund, it will be issued to the original payment method used for the purchase.

Shipping costs are non-refundable.

8. Exchanges

If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item on our website.

9. Contact Us

If you have any questions or need further assistance regarding returns, please feel free to contact our customer support team.